Shawn’s Resume
WARTSILA ENERGY – Houston TX (Remote) : Feb 2024 – Present
As a Senior Technical Writer, responsibilities include
- Bulletins, Operation Manuals, and illustration for Renewable Energy suite of products.
BENCHLING – San Francisco, CA (Remote) : March 2023 – July 2024
As a Contract Technical Writer, responsibilities include:
- GxP Policies, Procedures, and Work Instructions for a pharma software startup utilizing Terraform Cloud Tenants in K8 deployments. Emphasis on QA, IT, and Enterprise IT policies and SOPs.
NEXTERA ANALYTICS – Juno Beach, FL (Remote) : September 2022 – March 2023
As a Contract Technical Writer, responsibilities include:
- API Guides, SDKs, Dev quickstart guides to Kubernetes clusters, Dev conference support materials and student tutorials for Green Energy dashboard.
- Supported communications projects in an Agile workflow using Confluence/Jira.
EMERSON SYNCADE MES – Bradenton, FL : April 2018 – September 2022
As a Contract Technical Writer, responsibilities include:
- Senior Technical Writer for the Syncade MES pharma manufacturing software suite, writing user manuals, API guides, Quality and IT policies and procedures, config guides and admin guides.
- Supported communications projects in an Agile, Kanban workflow using Microsoft TFS bug and project tracking.
GOOGLE – Seattle, WA : September 2017– April 2018
As a Contract Technical Writer, responsibilities include:
- Principal Technical Writer for the Google Power Panels market research division, writing all panelist email communications and online HelpCenters serving GPP panelists.
- External communications for third party partners originating from Agile-based Engineering Team responsible developing mobile, web, and tablet apps used to measure media usage by GPP Panelists.
- First line wordsmith for project communications to internal Google clients, departments, and Google Management (including Sundar Pichai) for how to leverage GPP data throughout the Google enterprise.
JTL ENTERPRISES – Tampa, FL : May 2016 – September 2017
As a Technical Writer, responsibilities included:
- Creating repair and instruction manuals and communications for a line of manufactured hydrotherapeutic chiropractic devices.
- Scripting, videoing, and editing how-to videos for customers.
- Developing methodology, manuals, and support collateral for certified repair training.
- Proactively turning Engineering change communications into customer-focused service bulletins.
XO COMMUNICATIONS – Tampa, FL : March 2011 – May 2016
As a Cybersecurity Policy Writer, RFP Writer, and Technical Writer, responsibilities included:
- Formalizing the Network Security policies and procedures for a small telecom (NIST)
- Managing a SharePoint directory and web presence for the Director of Network Security
- Developing policies and legislative position papers related to telecom network security.
- Responding to and managing the RFPs of potential customers.
- Creating user docs for LINUX and SQL-centric internal apps.
BIOMÉRIEUX (Contractor) – Hazelwood, MO : Feb 2009 – March 2011
As a Technical Writer, responsibilities included:
- Converting dense, legacy procedural manuals and GmP policies into illustrated drawings, instructing the adult learner while meeting all FDA requirements for accuracy, completeness, and consistency.
- Supporting the creation of a revamped communication template being adapted into use throughout a global medical systems manufacturing company.
- Creating 3D process animation flows for proposed new equipment and procedures.
- Designing high-impact station identification graphics for permanent installation in a production facility.
ACLARA POWER LINE SYSTEMS, INC. – Hazelwood, MO : Nov 2005 – Feb 2009
As a Senior Technical Writer, responsibilities included:
- Writing, maintaining, and updating a suite of documentation for a next generation software/hardware product using FrameMaker publishing software.
- Redesigning and editing a customer-facing newsletter as well as an internal newsletter.
- Go-to-Guy for highly creative projects, convention signage and collateral, training presentations, and minor project branding initiatives.
METAMATRIX (currently d.b.a. RED HAT) – Town & Country, MO : Nov 2003 – Nov 2005
As a Senior Technical Writer, responsibilities included:
- Writing, maintaining, and updating a suite of 43 highly technical manuals for a Java development platform (database and virtual database software).
- API guides (Third Party Connector Guides)
MASTERCARD INTERNATIONAL (Contractor) – O’Fallon, MO : Oct 2002 – Nov 2003
As a Contract Senior Technical Writer, responsibilities included:
- Principal Technical Writer for the Global File Transfer initiative.
- Developed an internal branding and marketing plan to create awareness of project
ANHEUSER-BUSCH MANAGEMENT SYSTEMS GROUP – Sunset Hills, MO Dec 1998 – Oct 2002
As a Contract Senior Technical Writer, responsibilities included:
- Writing and illustrating highly technical documentation to the specifications of systems analysts and software developers.
- Assembling creative presentations for management meetings.
- Redesigning and editing a quarterly newsletter
- Designing internet web interfaces and consulting on the design and usability of other A-B sites.