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EDUCATION

Lindenwood University

Master of Arts

Mass Communications

Southeast Missouri State University

Bachelors of Arts

Mass Communications

EXPERIENCE

Google (contractor via Modis)

Contract Technical Writer
  • Principal Technical Writer for the Google Power Panels market research division in Seattle, WA.

JTL Enterprises

Technical Writer

Responsibilities Included:

  • Creating technical repair and maintenance documents for a line of manufactured products.
  • Designing, creating, and implementing a series of custom templates for technical communications.
  • Developing curriculum and materials for in-house customer training classes.

XO Communications

Policy Writer

Responsibilities included:

  • Formalizing the Network Security policies for a growing telecom.
  • Answering the Security-related questions on customer RFPs.
  • Documenting platform-hardening initiatives to accommodate PCI and EDI concerns.
  • Managing a SharePoint directory and web presence for the Director of Network Security.
  • Developing internal marketing capital and newsletters for the Network Security division.
  • Developing policies and legislative position papers related to telecom network security.

bioMérieux

Contract Technical Writer

Responsibilities included:

  • Converting dense, legacy procedural manuals into illustrated drawings, instructing the adult learner while meeting all FDA requirements for accuracy, completeness, and consistency.
  • Supporting the creation of a revamped communication template being adapted into use throughout a global medical systems manufacturing company.
  • Creating 3-D process animation flows for proposed new equipment and procedures.
  • Designing high-impact station identification graphics for permanent installation in production facility.

Aclara Power Line Systems

Senior Technical Writer

Responsibilities included:

  • Writing, maintaining, and updating a suite of documentation for a next generation software/hardware product using FrameMaker publishing software.
  • Redesigning and editing a customer-facing newsletter as well as internal newsletter.
  • Go-to Guy for highly creative specialty projects, convention signage and collateral, training presentations, and minor project branding initiatives.
  • Redesigning document template for all documentation to maintain clean, contemporary look.

 

Metamatrix (Acquired by Red Hat)

Senior Technical Writer

Responsibilities included:

  • Writing, maintaining, and updating a suite of 43 highly technical manuals for a Java development platform (database and virtual database software).
  • Redesigning manual covers and marketing materials for maximum impact.
  • Updating customer websites and document distribution systems.

MasterCard International

Contract Senior Technical Writer

Responsibilities included:

  • Principal Technical Writer for the Global File Transfer initiative.
  • Developed an internal branding and marketing plan to create awareness of project.

 

Anheuser-Busch Management Systems Group

Contract Senior Technical Writer

Responsibilities included:

  • Writing and illustrating highly technical documentation to the specifications of systems analysts and software developers.
  • Crafting highly creative graphical design work for projects.
  • Assembling highly creative presentations for management meetings.
  • Redesigning and editing a quarterly newsletter.
  • Scripting a monthly informational broadcast to A-B wholesalers.
  • Designing intranet web site interfaces, and consulting on the design and usability of other A-B sites.
  • Some html and JavaScript coding (and maintenance) of A-B intranet websites.

Edward Jones Investments

Training Development Specialist

Responsibilities included:

Writing computer-based training modules for a network of 4000+ branch offices.

  • Writing informational and marketing articles for a three-issue-a-week internal newsletter to branch offices.
  • Developing scripts for trimesterly firm news update satellite broadcasts to the branch office network.
  • Writing presentation packages for annual traveling training roadshows, and then delivering those presentations in a six-week, 12 city tour (a $10 million project).

CRANE National Vendors

Communication Specialist

Responsibilities included:

  • Scripting, videotaping, editing, and distributing marketing/repair videos for a manufactured line of vending machines.
  • Writing software programming manuals for vending machines.
  • Writing, creating graphics, taking photographs, and laying out an external quarterly customer newsletter utilizing PageMaker and Corel Draw!
  • Developing 3-D process animations to illustrate complex programming, merchandising, and engineering principles.

My Portfolio

  • All
  • Design
  • Logos & Branding
  • Marketing
  • Newsletter & Internal Communications
  • Technical Writing
     

Contact info

Let's keep in touch

 

Contact info

  • Seattle/Tampa
  • Available Upon Request
  • cshawnmcdonald@gmail.com
  • http://cshawnmcdonald.com