my profile

resume

EDUCATION

Lindenwood University

Master of Arts

Mass Communications

Southeast Missouri State University

Bachelors of Arts

Mass Communications

EXPERIENCE

NextEra Analytics (Fully Remote)

Contract Technical Writer

Responsibilities included:

Support for the UI and Developer documentation for a Green Energy Dashboard project

  • Writing API guides.
  • Writing quick-start guides
  • Writing tutorials supporting a Developer’s Conference.
  • Writing Kubernetes/Docker support documentation for internal Developers.
  • Writing SDKs for internal and external Developers.

Full Agile environment leveraging Jira and Confluence project management.

Emerson – Syncade MES

Contract Technical Writer

Responsibilities included:

  • Writing/maintaining SOPs for Quality Manager.
  • Writing API guides.
  • User manuals for an MES small-batch pharma manufacturing software solution
  • Writing admin guides.
  • Writing configuration manuals.
  • Installation guides and release notes.

Agile/Kanban workflow and project management via Microsoft Teams Foundation Server.

 

Google (contractor via Modis)

Contract Technical Writer

Principal Technical Writer for the Google Power Panels market research division in Seattle, WA.

JTL Enterprises

Technical Writer

Responsibilities Included:

  • Creating technical repair and maintenance documents for a line of manufactured products.
  • Designing, creating, and implementing a series of custom templates for technical communications.
  • Developing curriculum and materials for in-house customer training classes.

XO Communications

Policy Writer

Responsibilities included:

  • Formalizing the Network Security policies for a growing telecom.
  • Answering the Security-related questions on customer RFPs.
  • Documenting platform-hardening initiatives to accommodate PCI and EDI concerns.
  • Managing a SharePoint directory and web presence for the Director of Network Security.
  • Developing internal marketing capital and newsletters for the Network Security division.
  • Developing policies and legislative position papers related to telecom network security.

bioMérieux

Contract Technical Writer

Responsibilities included:

  • Converting dense, legacy procedural manuals into illustrated drawings, instructing the adult learner while meeting all FDA requirements for accuracy, completeness, and consistency.
  • Supporting the creation of a revamped communication template being adapted into use throughout a global medical systems manufacturing company.
  • Creating 3-D process animation flows for proposed new equipment and procedures.
  • Designing high-impact station identification graphics for permanent installation in production facility.

Aclara Power Line Systems

Senior Technical Writer

Responsibilities included:

  • Writing, maintaining, and updating a suite of documentation for a next generation software/hardware product using FrameMaker publishing software.
  • Redesigning and editing a customer-facing newsletter as well as internal newsletter.
  • Go-to Guy for highly creative specialty projects, convention signage and collateral, training presentations, and minor project branding initiatives.
  • Redesigning document template for all documentation to maintain clean, contemporary look.

 

Metamatrix (Acquired by Red Hat)

Senior Technical Writer

Responsibilities included:

  • Writing, maintaining, and updating a suite of 43 highly technical manuals for a Java development platform (database and virtual database software).
  • Redesigning manual covers and marketing materials for maximum impact.
  • Updating customer websites and document distribution systems.

MasterCard International

Contract Senior Technical Writer

Responsibilities included:

  • Principal Technical Writer for the Global File Transfer initiative.
  • Developed an internal branding and marketing plan to create awareness of project.

 

Anheuser-Busch Management Systems Group

Contract Senior Technical Writer

Responsibilities included:

  • Writing and illustrating highly technical documentation to the specifications of systems analysts and software developers.
  • Crafting highly creative graphical design work for projects.
  • Assembling highly creative presentations for management meetings.
  • Redesigning and editing a quarterly newsletter.
  • Scripting a monthly informational broadcast to A-B wholesalers.
  • Designing intranet web site interfaces, and consulting on the design and usability of other A-B sites.
  • Some html and JavaScript coding (and maintenance) of A-B intranet websites.

Edward Jones Investments

Training Development Specialist

Responsibilities included:

Writing computer-based training modules for a network of 4000+ branch offices.

  • Writing informational and marketing articles for a three-issue-a-week internal newsletter to branch offices.
  • Developing scripts for trimesterly firm news update satellite broadcasts to the branch office network.
  • Writing presentation packages for annual traveling training roadshows, and then delivering those presentations in a six-week, 12 city tour (a $10 million project).

CRANE National Vendors

Communication Specialist

Responsibilities included:

  • Scripting, videotaping, editing, and distributing marketing/repair videos for a manufactured line of vending machines.
  • Writing software programming manuals for vending machines.
  • Writing, creating graphics, taking photographs, and laying out an external quarterly customer newsletter utilizing PageMaker and Corel Draw!
  • Developing 3-D process animations to illustrate complex programming, merchandising, and engineering principles.

My Portfolio

  • All
  • Design
  • Logos & Branding
  • Marketing
  • Newsletter & Internal Communications
  • Technical Writing
     

Contact info

Let's keep in touch

 

Contact info

  • Tampa or Remote
  • Available Upon Request
  • cshawnmcdonald@gmail.com
  • http://cshawnmcdonald.com