This is one of the projects of which I am most proud. An engineer at bioMérieux pharmaceutical machines realized that they’d have fewer defective products, rework, and recalls if the documentation used by the lineworkers was less “milspec” and more “comic book.” I helped define the format and make it happen, despite a fine line […]

This is a classic example of “What the client described” [top left], “What I thought the client needed” [top right], and “What the client really wanted” [bottom].